Section
A site that is fast and stays available rests on infrastructure choices that are rarely visible from the home page: where the files are hosted, how they are delivered, what exactly happens when the server stops responding. This section deals with all of that without needless jargon. We cover setting up a content delivery network and security rules with Cloudflare, choosing and sizing a server, certificates, domain names, off-site backups and emergency failovers. A second strand is given over to troubleshooting proper: diagnosing a site that cannot be reached, bringing a damaged database back up, making sense of a traffic spike, getting out of a lock-up after a botched update. Finally, we describe how we work through support tickets, what a ticket covers, how to write one so that things move quickly, and what instead calls for a longer intervention to be planned together.
Infrastructure and troubleshootingWhat Cloudways’ MCP really changes when you run a fleet of sites: audits in minutes, hardening you can verify, cache purges built in, and its limits.
7 min read
Infrastructure and troubleshootingYour site broke after an update: how to roll back safely, track down the plugin responsible, and never again update your WordPress site blind.
7 min read
Infrastructure and troubleshootingAccess, domain name, migration, redirects: the complete method for taking back your site and changing supplier without losing traffic or data.
9 min read
Infrastructure and troubleshootingSlowness, 503 errors, a saturated server: the method for telling a hosting problem from a code problem, and for fixing the causes in the right order.
8 min read
Infrastructure and troubleshootingStrange redirects, spam, a security warning: how to confirm the hack, clean the site thoroughly, bring it back online and close the door behind you.
8 min read
Infrastructure and troubleshootingA good support ticket halves the time to a fix. Which details to give, which logins to have ready, and how to flag a request that is genuinely urgent.
9 min read
Infrastructure and troubleshootingCritical error, white screen, error 500: the step-by-step route to finding the cause, getting the site back online and not making the outage any worse.
9 min read
Infrastructure and troubleshootingCDN, caching, application firewall, certificates: what Cloudflare really brings to a site, the settings that matter and the configuration traps to avoid.
9 min read
Infrastructure and troubleshootingA backup that has never been restored is not a backup. Frequency, retention, the 3-2-1 rule and the restore test: the method that lets you sleep soundly.
9 min read